Migration & Offboarding Policy

Clients may request termination of services at any time by submitting a written request through the official support channel, billing system, or other approved communication method used by Marketify Plus.

Termination of services does not automatically transfer ownership of website files, design structures, configurations, custom development work, or digital assets if the related project balance has not been paid in full.

All outstanding balances, fees, unpaid invoices, or pending payment obligations must be resolved before any transfer, release, or offboarding process is completed, unless otherwise approved in writing by Marketify Plus.

Website files, designs, configurations, custom work, and digital assets will only be released or transferred if the applicable ownership conditions have been satisfied.

Transfers may proceed only if:

• the full project balance has been paid in full, or
• the client has completed the remaining balance under the applicable Monthly Ownership Plan or other written payment agreement

If any related balance remains unpaid, Marketify Plus reserves the right to deny, delay, or limit transfer requests until all financial obligations have been fully satisfied.

A Migration / Offboarding Service Fee may apply when a client requests assistance with transferring their website, files, data, or digital assets to another provider, platform, or internal team.

This fee may cover, where applicable:

• preparation of website files
• secure backup creation
• database exports
• file packaging and transfer preparation
• account access coordination
• documentation or basic technical instructions for transfer
• manual administrative handling of offboarding requests

This fee compensates the technical and administrative labor required to properly prepare, organize, verify, and deliver the website or related assets for transfer.

Migration or offboarding assistance is not included in standard hosting, maintenance, or support plans unless clearly stated in writing.

Certain services used in website operation, marketing, analytics, communication, or domain management may belong to third-party platforms, including but not limited to:

• domain registrars
• email platforms
• Google Analytics
• Google Search Console
• Google Business Profile
• marketing tools, APIs, or external integrations

Where possible and where the client has ownership rights, access may be transferred or shared with the client. However, Marketify Plus is not responsible for third-party platform policies, delays, verification requirements, limitations, suspensions, or transfer restrictions.

Migration or offboarding requests are typically processed within:

Processing time may vary depending on:

• project complexity
• website size and hosting configuration
• custom development dependencies
• third-party integrations or platform access requirements
• account verification status
• outstanding balances or unresolved billing matters

After service termination, website files, backups, or related account data may be retained for a limited time solely at the discretion of Marketify Plus and subject to server availability, account status, and operational limitations.

• website files and backups may be stored for up to 30 days after service termination, where available
• after the retention period, files may be permanently deleted from Marketify Plus systems without further obligation

Clients are responsible for requesting backup delivery within the available retention period. After deletion, recovery may no longer be possible. The server is not a museum; it will not preserve digital fossils forever.

Once a website has been transferred, migrated, or released from Marketify Plus infrastructure:

• technical support under the original hosting or maintenance plan is no longer included
• Marketify Plus is not responsible for performance, uptime, security, software conflicts, email deliverability, or configuration issues on the receiving environment
• post-migration troubleshooting, consulting, or setup support may be available under a separate consulting or support fee

Marketify Plus cannot guarantee compatibility, performance, security, configuration success, or restoration accuracy once a website is moved to another hosting provider, development team, or technical environment.

The client assumes responsibility for the website and its operation after migration is completed, including any issues related to server setup, plugin conflicts, outdated software, unsupported configurations, DNS propagation, or third-party platform restrictions.

Marketify Plus reserves the right to update this Migration & Offboarding Policy at any time to reflect service, operational, billing, legal, or security changes.

The latest version of this policy will remain available on the official website. Continued use of services after policy updates constitutes acceptance of the revised version where applicable.